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People First Allied Health Privacy Policy

 

Last updated: 11th December 2025
Website: https://www.peoplefirstalliedhealth.com.au/

People First Allied Health respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It also outlines your rights and how to contact us with questions or concerns.

This Privacy Policy applies to all services provided by People First Allied Health across our website, online booking systems, forms, emails, phone calls, and in person.

 

1. What Information We Collect

We collect personal information that is necessary to provide our allied health services, meet our legal obligations, and deliver a safe and high quality experience.

1.1 Personal Information

This may include:

  • Full name
  • Address and contact details
  • Date of birth
  • Emergency contact information
  • NDIS participant details when applicable
  • Medicare or health fund information
  • Billing and payment information

1.2 Sensitive and Health Information

As an allied health provider, we may collect sensitive information such as:

  • Medical history
  • Current health conditions
  • Treatment notes and assessment results
  • Information about disability or support requirements
  • Referrals from other health professionals
  • Clinical observations and progress reports

This information is collected only when necessary to provide services and with your consent, unless required by law.

1.3 Website and Digital Information

When you visit our website, we may collect:

  • IP address and device details
  • Website usage data and analytics
  • Information submitted via website forms
  • Cookies that help improve user experience

Cookies can be disabled through your browser settings, although this may affect functionality.

 

2. How We Collect Your Information

We collect information through:

  • Online bookings and enquiry forms
  • Phone calls and emails
  • In person consultations or assessments
  • Referrals from GPs, specialists, support coordinators, or other providers
  • Third party systems such as NDIS portals when authorised
  • Website usage data collected through analytics tools

We always aim to collect information directly from you unless it is not reasonable or practical to do so.

 

3. How We Use Your Information

We use your information for:

  • Providing allied health services, assessments, and reports
  • Creating and maintaining your client records
  • Coordinating care with other health professionals when you have consented
  • Processing bookings and payments
  • Responding to enquiries or complaints
  • Meeting clinical, legal, and regulatory requirements
  • Quality assurance, staff training, and service improvement
  • Website user experience and security monitoring

We do not use your personal information for marketing without your explicit consent.

 

4. Disclosure of Your Information

We may share your information with:

  • Health professionals involved in your care
  • Support coordinators, plan managers, schools, or workplaces when relevant and authorised
  • Medicare, health funds, or government agencies for billing or compliance
  • The National Disability Insurance Scheme when applicable
  • IT providers, hosting services, and secure document storage providers
  • Legal or regulatory bodies when required by law

We will not sell, rent, or trade your personal information.

 

5. NDIS Participant Information

For NDIS participants, we comply with:

  • The NDIS Practice Standards
  • The NDIS Code of Conduct
  • All record keeping and reporting requirements

Information is only shared with support coordinators, plan managers, or other NDIS representatives when you have provided consent or when legally required.

 

6. Storage and Security

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Password protected systems
  • Secure encrypted practice management software
  • Restricted staff access based on role
  • Regular data backups
  • Secure disposal of old records in accordance with legal timeframes

Health records are stored for the minimum period required under Australian law, which is generally seven years for adults or seven years after a child turns eighteen.

 

7. Access to and Correction of Your Information

You have the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate or incomplete information

Requests can be made in writing and will be responded to within a reasonable period. Identification may be required to protect your privacy.

 

8. Unsubscribe or Opting Out

If you have subscribed to updates or newsletters, you can opt out at any time using the unsubscribe link or by contacting us directly.

 

9. Third Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies.

 

10. Website Analytics, Cookies, and Tracking

We use tools such as Google Analytics and Microsoft Clarity to understand how users interact with our website. These tools may collect anonymous information including:

  • Pages viewed
  • Time spent on the site
  • User navigation patterns

This information helps us improve website performance. You can disable tracking in your browser or through third party opt out plugins.

 

11. Complaints and Concerns

If you believe your privacy has been breached, please contact us so we can investigate the issue.
We aim to resolve all complaints promptly and fairly.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au

 

12. Contact Us

For privacy questions or requests, contact:

People First Allied Health
Email: info@peoplefirstalliedhealth.com.au
Phone: 1300 850 407
Website: https://www.peoplefirstalliedhealth.com.au/

 

13. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in law or our service practices. The latest version will always be available on our website.mated spam detection service.