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People First Allied Health Terms and Conditions

 

Last updated: 11th December 2025
Website: https://www.peoplefirstalliedhealth.com.au/

These Terms and Conditions outline the rules and responsibilities that apply when accessing and using the People First Allied Health website and when engaging our allied health services. By using our website, booking an appointment, or receiving services, you agree to these Terms and Conditions.

Please read them carefully. If you do not agree with any part, you should discontinue use of our website and services.

 

1. About People First Allied Health

People First Allied Health provides therapeutic and support services including Psychology, Occupational Therapy, Speech Pathology, Support Coordination, Recovery Coaching, and related allied health programs. All services are delivered by registered and qualified professionals.

 

2. Use of the Website

You agree to use our website in accordance with Australian law and not engage in any activity that:

  • Damages or interferes with the website’s operation
  • Attempts to gain unauthorised access to data or systems
  • Misuses forms, booking systems, or communication tools

We may update or remove website content at any time without notice.

 

3. Information on the Website

All content on the website is provided for general information only. It is not a substitute for professional medical or therapeutic advice.

While we aim to keep all information accurate and up to date, we make no guarantees regarding:

  • Completeness
  • Reliability
  • Suitability
  • Availability of content

You should seek personalised advice before acting on any information provided.

 

4. Service Bookings and Appointments

By booking a service, you agree to:

  • Provide accurate personal and contact information
  • Attend sessions on time
  • Communicate scheduling changes within the required notice period
  • Supply relevant medical, educational, or support information when needed

Cancellations and Late Notice

People First Allied Health may have a cancellation policy that includes late cancellation fees, missed appointment charges, or charges in accordance with NDIS Pricing Arrangements. These fees may apply when:

  • You cancel without the required notice period
  • You do not attend a booked appointment
  • You repeatedly reschedule without reasonable cause

Please check your service agreement or appointment confirmation for the current cancellation terms.

 

5. NDIS Participant Service Terms

For NDIS participants, our services must comply with:

  • NDIS Practice Standards
  • NDIS Code of Conduct
  • Pricing Arrangements and Price Limits
  • Applicable reporting and record keeping requirements

You agree to:

  • Provide accurate plan details
  • Ensure funding is available
  • Notify us of changes to your plan, funding, or support coordinator
  • Sign a service agreement before ongoing services commence

If funding is exhausted or a plan changes, you may be personally responsible for unpaid fees.

 

6. Fees, Payments, and Billing

6.1 Payment Terms

Payment terms depend on your funding type. These may include:

  • NDIS plan managed billing
  • Self managed billing with upfront payment
  • Invoices payable within a stated time period
  • Medicare or private health fund claiming where applicable

You are responsible for any outstanding balances.

6.2 Price Changes

Fees may change from time to time due to:

  • Updates from the NDIS Pricing Arrangements
  • Changes to service delivery requirements
  • Business or operational changes

We will notify clients of changes where required.

 

7. Professional Obligations

People First Allied Health and its practitioners adhere to:

  • Australian Health Practitioner Regulation Agency (AHPRA) requirements when applicable
  • Relevant professional codes of conduct
  • Mandatory reporting laws
  • Confidentiality and privacy obligations as outlined in our Privacy Policy

We maintain professional boundaries at all times and reserve the right to discontinue services if safety or ethical concerns arise.

 

8. Risks and Responsibilities

By accessing our services, you acknowledge that:

  • Allied health services may involve physical, cognitive, or emotional activities
  • You are responsible for providing accurate information about your health or support needs
  • Outcomes of therapy or support can vary for each individual
  • Progress depends on multiple factors including engagement and external circumstances

We take all reasonable steps to ensure safe and effective service delivery but cannot guarantee outcomes.

 

9. Limitation of Liability

To the fullest extent permitted by Australian law:

  • People First Allied Health is not liable for any loss, injury, or damages arising from your use of the website or services
  • This includes indirect, incidental, or consequential losses
  • We are not responsible for third party actions, errors, or service disruptions, including issues with support coordinators, plan managers, or external systems

Nothing in these terms limits rights you have under Australian Consumer Law.

 

10. Third Party Links and Services

Our website may contain links to external websites. These are provided for convenience only. We do not control or endorse their content and are not responsible for:

  • Privacy practices
  • Accuracy of information
  • Any loss or damage that arises from their use

 

11. Intellectual Property

All content on the People First Allied Health website is owned or licensed by us. This includes:

  • Text and copy
  • Graphics and design elements
  • Branding and logos
  • Layouts, forms, and resources

You may not reproduce, modify, or distribute this content without written permission.

 

12. Termination of Services

We may suspend or discontinue services if:

  • Safety concerns arise
  • Repeated cancellations occur
  • Fees remain unpaid
  • You breach these Terms and Conditions
  • Funding restrictions prevent service delivery

You may discontinue services at any time, subject to your service agreement terms.

 

13. Privacy and Confidentiality

Your privacy is governed by our Privacy Policy, available on our website. By using our services, you acknowledge that you have read and understood the Privacy Policy.

 

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in law, policy, or business operations. The latest version will always be published on our website. Continued use of our website or services indicates acceptance of the updated terms.

 

15. Contact Information

If you have questions about these Terms and Conditions, contact:

People First Allied Health
Email: info@peoplefirstalliedhealth.com.au
Phone: 1300 850 407
Website: https://www.peoplefirstalliedhealth.com.au/